Legal
At 55qq, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use the 55qq platform, why we collect it, how we use it and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.
Privacy at a Glance
These cards give you a quick overview of the most important privacy commitments 55qq makes to every player. The full policy is detailed below.
55qq collects only the data needed to run your account and process your transactions. This includes your name, contact details, date of birth, payment information and betting activity. We do not collect data we do not need.
All data on the 55qq platform is protected by industry-standard SSL encryption. Your payment details are never stored on 55qq servers — they are handled directly by our certified payment processors. Access to personal data is restricted to authorised staff only.
55qq never sells your personal data to third parties. Data is shared only with payment processors (bKash, Nagad, Rocket), identity verification providers and regulatory authorities where required by law. All third-party partners are bound by strict data protection agreements.
You have the right to access, correct or delete your personal data held by 55qq at any time. You can also request a copy of your data, object to certain types of processing or withdraw consent for marketing communications — all from your account settings or by contacting support.
55qq uses cookies to keep you logged in, remember your preferences and improve platform performance. We do not use third-party advertising cookies. You can manage your cookie preferences from your browser settings at any time without affecting your ability to use 55qq.
55qq retains your personal data for as long as your account is active and for a period of five years after account closure, as required for financial and regulatory compliance. After this period, your data is securely deleted or anonymised.
This Privacy Policy explains how 55qq ("we", "us", "our") collects, uses, stores and protects the personal data of players and visitors who use the 55qq platform, including the website at 55qq.io and the 55qq mobile application.
55qq is committed to handling your personal data responsibly and transparently. We collect only what we need, we protect it properly and we give you clear control over your own information. This policy is written in plain language so that every 55qq player in Bangladesh can understand exactly how their data is handled.
By registering an account on 55qq or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how 55qq handles personal data, please do not use the platform.
55qq collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposits & withdrawals |
| Betting & Gaming Data | Bets placed, games played, win/loss history, session duration | Platform activity |
| Technical Data | IP address, device type, browser, operating system | Every platform visit |
| Usage Data | Pages visited, features used, time spent on platform | Every platform visit |
| Communications Data | Support chat logs, emails sent to 55qq | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required for responsible gaming purposes (for example, if you request self-exclusion and provide context about your situation).
55qq uses your personal data for the following purposes:
55qq processes your personal data on the following legal grounds, depending on the purpose of the processing:
55qq does not sell, rent or trade your personal data to any third party for their own marketing purposes. Your data is shared only in the following limited circumstances:
55qq takes the security of your financial information very seriously. When you make a deposit or withdrawal via bKash, Nagad or Rocket, your full payment credentials are never stored on 55qq servers. All payment transactions are handled directly by the respective payment provider through their own secure, encrypted systems.
55qq retains only the transaction reference number, amount, date and the last few digits of the account used — the minimum information needed to reconcile your account balance and resolve any payment disputes. This information is stored securely and is accessible only to authorised 55qq finance staff.
55qq uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit the 55qq website or use the app.
55qq uses the following types of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keep you logged in, maintain your session and process transactions securely | No — required for the platform to function |
| Functional | Remember your language, display preferences and game settings | Yes — disabling may affect your experience |
| Analytics | Understand how players use 55qq so we can improve the platform | Yes — data is anonymised |
55qq does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in to your 55qq account.
55qq retains your personal data for as long as your account is active. If you close your account, we will retain your data for a period of five years from the date of closure. This retention period is required to meet our legal and regulatory obligations, including anti-money laundering record-keeping requirements.
After the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
55qq implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:
While 55qq takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone.
As a 55qq player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected] or through the live chat on the platform.
Request a copy of all personal data 55qq holds about you.
Ask us to correct any inaccurate or incomplete data we hold about you.
Request deletion of your data, subject to our legal retention obligations.
Object to processing based on legitimate interests, including direct marketing.
Receive your data in a structured, machine-readable format.
Ask us to restrict processing of your data in certain circumstances.
55qq will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
The 55qq platform is strictly for adults aged 18 and over. 55qq does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be immediately closed, all data will be deleted and any deposits will be returned to the payment source.
If you believe that a minor has registered on 55qq, please contact us immediately at [email protected] so we can investigate and take action.
55qq may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via email or an in-platform notification, and we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of the 55qq platform after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please get in touch with the 55qq privacy team:
55qq is committed to keeping your data safe. If you ever have a concern about how your information is being handled, do not hesitate to reach out. We take every privacy query seriously and will always respond promptly.